SHIPPING POLICY

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On behalf of TekkBuy, we strive to provide a safe, transparent, and efficient shopping experience. Due to our e-commerce and dropshipping model, some products may be shipped directly from suppliers and fulfillment centers located in different countries.

1. Order Processing

Orders are typically processed within 1 to 5 business days after payment confirmation.

During periods of high demand, promotions, special campaigns, or exceptional situations, processing may take longer. In these cases, we will inform the customer as necessary.

2. Estimated Delivery Times

Delivery times depend on the destination country, product availability, origin warehouse, and shipping carrier.

As a reference:

• Spain and Portugal: approximately 7 to 15 business days.

• European Union: approximately 7 to 20 business days.

• Other international destinations: approximately 10 to 30 business days.

The indicated times are estimates and do not constitute a guarantee of delivery on a specific date, unless otherwise expressly agreed.

For certain products or destinations, the estimated time may differ and will be indicated on the product page or during the purchase process.

3. Product Origin

Some products may be shipped directly from suppliers or fulfillment centers located outside the customer's country.

The country of origin of the shipment may vary depending on availability and the fulfillment center used for each order.

This circumstance does not affect the applicable consumer's legal rights.

4. Order Tracking

When available, we will provide the customer with a tracking number via email or another contact method provided during the purchase.

Tracking information may take a few days to update after the order has been shipped.

5. Delays

Delays may occur due to circumstances related to shipping carriers, customs, weather conditions, periods of high demand, holidays, logistical restrictions, or other circumstances beyond our control.

If the order cannot be delivered within the legal or agreed timeframe, the customer will be informed and may exercise their rights according to applicable law.

6. Customs, Taxes, and Additional Charges

When an order is shipped from outside the European Union, customs procedures, taxes, duties, or other charges may apply depending on the destination country.

When such costs are applicable and not included in the displayed price or shipping costs, the customer will be informed as appropriate.

Charges imposed by the customs authorities of the destination country are not set by TekkBuy.

7. Incorrect Address

The customer is responsible for providing a correct and complete delivery address.

If an order cannot be delivered due to an incorrect, incomplete, or insufficient address provided by the customer, we may contact the customer to find a solution.

8. Damaged Order Received

If the package shows visible damage upon delivery, we recommend that the customer keep the packaging and, if possible, take photos or videos of the package and product.

The customer should contact our customer service as soon as possible.

9. Responsibility

TekkBuy will be responsible for the products during the delivery process to the extent required by applicable law.

Nothing in this policy limits the consumer's legal rights.

Practical Example

If a customer in Spain places an order on the 5th, and the product has an estimated delivery time of 7 to 15 business days, delivery may occur within that interval. If there is an extraordinary delay, the customer can contact our customer service to receive information about the order status.