EXCHANGE POLICY
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At TekkBuy, we aim to provide a simple process to resolve any issues related to products purchased.
1. Exchanges due to size, model, or preference
When a customer wishes to exchange a product simply because they have changed their mind, chosen a different model, or want a different product, the request will be handled in accordance with the right of withdrawal conditions and applicable return rules.
In these cases, it may be necessary to first return the original product and then place a new order.
2. Defective product
If a product is non-compliant, the customer must contact us.
Depending on the case and applicable legislation, we may offer:
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Repair.
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Replacement.
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Price reduction.
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Refund.
The solution will depend on the nature of the problem and applicable legal rights.
3. Incorrect product
If the customer receives a different product than ordered, they should contact our customer service.
We recommend providing photographs of the received product, packaging, and shipping label to facilitate the investigation of the case.
4. Procedure
To request an exchange or resolve a product-related issue:
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Contact TekkBuy.
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Provide the order number.
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Explain the problem.
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Provide photographs or videos when necessary.
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Wait for our instructions before sending the product.
We do not recommend sending any product to an address different from the one officially indicated by our customer service.
5. Costs
Costs related to exchanges or returns will depend on the reason for the request and applicable legal rights.
When the problem is the seller's responsibility, we will assume the legally corresponding costs.
Practical example
If a customer receives a different model than purchased, they can contact us and send photographs of the product. After verifying the order, we will indicate the appropriate procedure to resolve the situation.